Candidates
| Booking Adviser - Skii holiday travel |
| Permanent Salary: £ 14000 - £ 24000 |
| Location: Macclesfield |
| Booking Adviser required to join fast growing Ski holiday internet company. You will be responding to enquires, making quotes and booking fully joined up packaged experiences. Key requirements Computer skills, including: Fast and accurate typing skills; a lot of email contact with customers means that grammar and spelling need to be of a high standard. Being efficient at multi-tasking on a computer; proficient in Excel, Word and PowerPoint Attention to detail and accuracy. Excellent telephone manner Strong numeracy skills Strong written capabilities Willing to work additional hours - weekends and evenings during peak periods. Beneficial, but not essential skills: Languages, ideally French but Spanish also useful Ski experience / knowledge (this is obviously highly desriable) Experience within the travel sector Sales experience Responsibilities Answering sales enquiries, costing up holidays using Excel and producing PowerPoint quotes / email template quotes. Logging all contacts and enquiries into sales tracking software, replying to all queries from potential customers and converting quotes into bookings. Building relationships with customers and group leaders of group bookings to help maintain retention. Calculating the appropriate margin/profit on a holiday depending on group size, dates of travel and inclusions Processing online orders and ensuring every part of the holiday is booked & confirmed with the relevant suppliers. Maintaining the online booking system and website, updating cost elements and availability, sourcing new suppliers and accommodations. Booking flights ensuring that all information is entered correctly and that no errors are made. Booking hotels and ancillary products on suppliers’ websites or by email or phone. Logging bookings in the database and ensuring that all financial information is entered correctly so that it matches that of an online or phone order. Chasing balances owed by customers, taking payments by card and then logging payments on the booking system and in Excel. Working hours When based in the UK office hours are 9:00 am- 05:30 pm. During peak season, should weekend work be required, days in lieu will be offered. *Currently working from home during the pandemic. |
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